Air India is undergoing a major transformation in its workforce, significantly lowering the average age of its cabin crew from the late 40s to 29. This shift is part of a broader strategy under the Tata Group’s ownership to modernise the airline and enhance operational efficiency.
In a recent interview with CNBC-TV18, CEO Campbell Wilson said the overhaul reflects a strategic response to outdated staffing structures and years of minimal hiring. The average age of non-flying staff has also reduced, dropping from around 54 to 35. “We hadn’t hired non-flying staff for almost two decades. Bringing in new talent was essential to meet modern aviation demands,” Wilson noted.
The rejuvenation comes through a combination of fresh hiring, voluntary retirements, and the integration of four airlines under the Air India umbrella. Since privatisation, the airline has hired approximately 1,500 new pilots to meet regulatory and operational demands associated with its growing fleet and expanding routes.
Beyond aesthetics, the younger crew is vital for adapting to new flying norms that require increased manpower and agility. The new workforce brings in contemporary skills and a renewed focus on customer service and operational efficiency.
Despite these changes, Air India continues to value its veteran staff, who are mentoring the next generation and preserving institutional knowledge. Wilson emphasised that this blend of experience and youth is reshaping the airline’s culture.
With a fleet nearly three times larger than three years ago, Air India is banking on people power to reclaim its position as a world-class global carrier.
