KreditBee has strengthened its customer communication framework by leveraging Truecaller’s Customer Experience Solution, aiming to accelerate loan disbursements and improve collections through more transparent, trusted interactions.

Operating in a trust-sensitive fintech environment, KreditBee has consistently focused on transparency, customer-centricity, and convenience. The integration of Truecaller’s Customer Experience Solution Suite marks a strategic move to reinforce confidence at every customer touchpoint. With the Verified Business Caller ID feature, KreditBee’s calls now clearly display its brand name, logo, category, and verification badge-significantly reducing uncertainty and the risk of call avoidance.

Additional capabilities such as Call Reason provide contextual clarity, enabling customers to instantly understand whether an incoming call relates to KYC verification, loan disbursement updates, EMI reminders, or customer support. KreditBee has also adopted Truecaller’s Call Me Back feature, allowing users to schedule preferred call-back slots. This ensures timely engagement, reduces missed communications, and has contributed to improved loan disbursement and repayment outcomes.

Commenting on the collaboration, Ajeet Kumar, Chief Operating Officer, KreditBee, said the partnership adds a vital layer of security and reliability to the company’s communication ecosystem, reinforcing authentic and protected interactions with customers.

Echoing this sentiment, Priyam Bose, Global Head of GTM and Developer Products at Truecaller, highlighted the shared vision of enabling secure, contextual, and outcome-driven communication experiences that build trust and customer delight.

Trusted by over 3,000 businesses worldwide, Truecaller’s Customer Experience Solution continues to help brands enhance recognition, safeguard users from fraud, and redefine efficient digital communication-positioning this partnership as a step forward in shaping the future of fintech customer engagement in India.