Key Highlights:
- What’s New? Zomato has unveiled ‘Nugget’, an AI-driven, no-code platform designed to transform customer support for businesses worldwide.
- Why It Matters? Initially developed as an internal tool, Nugget now manages over 15 million monthly interactions for Zomato, Blinkit, and Hyperpure, and is poised to enhance customer service efficiency across various industries.
- Who’s Involved? Deepinder Goyal, Zomato’s co-founder and CEO, announced the launch, highlighting Nugget’s capability to autonomously resolve up to 80% of customer queries.
Summary:
On February 17, 2025, Zomato introduced ‘Nugget’, an AI-native, no-code customer support platform aimed at assisting businesses in scaling their support operations seamlessly. Deepinder Goyal shared the news on social media platform X, emphasizing Nugget’s customizable features and cost-effectiveness, which negate the need for dedicated development teams.
Nugget has been in development for three years within Zomato Labs, the company’s innovation division. Initially serving as an internal solution, it now handles over 15 million support interactions monthly across Zomato’s platforms, including Blinkit and Hyperpure. The platform is engineered to autonomously resolve up to 80% of customer inquiries, learning and adapting in real-time to boost efficiency.
Following its internal success, Zomato is extending Nugget’s capabilities to businesses globally. According to Goyal, 90% of companies that have evaluated Nugget have chosen to integrate it into their operations. The platform offers a suite of features, including accurate image classification, automated quality audits, intelligent conversations, voice AI agents, AI-powered analytics, and seamless integration with tools like Freshdesk, Zoho, Salesforce, Slack, Zendesk, and WhatsApp.
Nugget’s no-code framework ensures that businesses can deploy and customize the platform without requiring extensive technical expertise or development resources. This approach allows for rapid implementation and scalability, making it an appealing solution for companies aiming to enhance their customer support functions efficiently.
Call to Action:
Businesses interested in transforming their customer support operations with AI-driven solutions are encouraged to explore Nugget’s offerings. For more information and to request a demo, visit Zomato’s official website or contact their sales team directly.
